We stand behind our products and offer a 100% Satisfaction Guarantee or your money back. Our goal is to provide top-quality products and service that will meet or exceed your expectations. If you are not completely satisfied with your purchase, please contact us at 612-315-9221 or at info@GetNorthbound.com so that we may assist you in the exchange or return of your item.
Our products come with a lifetime warranty. This is a limited warranty that the product is free from defects in materials and manufacturing. The warranty excludes normal wear and tear, unauthorized alterations, improper use or care, or from accidents (e.g., dropping on hard surface causing breakage). The warranty is limited to replacement of the product and/or a refund equal to the purchase price.
To help expedite your return or exchange, please include your Order ID and email address with your return.
Ship your return to this address:
Northbound Train Customer Support Center
PO Box 83
Eleva, WI 54738
It takes 3-5 business days to process a return after it arrives at our Customer Support Center. You'll receive an email confirmation when your return is received.
Questions? Please contact us at 612-315-9221 or at info@GetNorthbound.com.